Customer Guarantee
Returns & Refund Policy
DEIPTV is backed by an unconditional 7-day money-back guarantee.
7-Day Money-Back Guarantee, 100% Risk-Free
At DEIPTV, your happiness with the service comes first. We trust the quality and stability of our 45,000+ channel network. If you buy any plan and face technical issues our support team is unable to solve, you can claim a full 100% refund within 7 days of your purchase.
Refund Eligibility
- You ask for the refund within 7 calendar days of the date you paid.
- You faced technical problems (e.g. unreachable servers, a broken playlist, channels offline for a long time) that our 24/7 technical team could not solve after troubleshooting.
- Your device is incompatible and could not be configured with any player app we support (TiviMate, Smarters Pro, IBO Player, VLC).
Requesting a Refund
To request your refund, simply email support@deiptv.com or send us a WhatsApp message including:
- Your order or transaction reference number.
- The email you used when you paid.
- A quick summary of the technical issue.
Processing Timeframes
After approval, we process the refund immediately. It will appear in your bank account, card statement, or PayPal balance within 3 to 5 business days, depending on your bank or provider.